Buzzient specializes in providing advanced Social Customer Relationship Management (CRM) solutions that integrate customer feedback from multiple social media channels into enterprise systems. The company primarily serves large enterprises, particularly in the telecommunications sector, by enhancing their customer engagement and feedback mechanisms. Operating in the social media and enterprise software markets, Buzzient's business model revolves around offering software as a service (SaaS) solutions that help businesses manage and analyze social media interactions. Revenue is generated through subscription fees for their software, which includes features like real-time customer feedback integration, analytics, and reporting tools. By leveraging partnerships with major CRM providers like Oracle, Buzzient ensures seamless integration with existing enterprise systems, thereby increasing the value of their clients' software assets. The company positions itself as a critical player in the evolving landscape of social media and enterprise computing, helping businesses stay competitive by being more responsive to customer needs.

Keywords: Social CRM, customer feedback, enterprise systems, telecommunications, SaaS, social media integration, real-time analytics, Oracle partnership, customer engagement, enterprise computing.